Frequently Asked Questions

Lumatech Systems builds custom AI automation for businesses that want to save time, reduce manual work, and improve how they handle customer interactions. We create solutions such as AI voice assistants, website chat widgets, workflow automations, and system integrations that fit around your existing processes.

We work best with SMEs, service businesses, and growing teams that deal with repetitive tasks, high volumes of customer questions, or manual admin work. If your business wants to respond faster, operate more efficiently, or make your website more useful, we can usually help.

We build tailored solutions including AI voice assistants for calls and lead capture, website chat and FAQ assistants, appointment booking flows, CRM, email and calendar integrations, internal workflow automations, and knowledge-based assistants trained on your business information. Every setup is tailored to your goals rather than forced into a generic template.

Most projects take between 2 and 6 weeks, depending on scope and complexity. A focused chatbot or voice assistant can often be launched faster, while projects involving multiple systems, custom logic, or larger knowledge bases may take longer.

Usually not. In most cases, we work with what you already have and improve it with automation layers, AI assistants, and integrations. Our goal is to make your existing setup more effective, not to create disruption where it is not needed.

Yes. We can work with websites, CRMs, calendars, inboxes, databases, internal documentation, and other API-enabled platforms. If you already use digital tools in your business, we will assess how they can connect during discovery.

Our pricing depends on the type of solution, the number of integrations, and the level of ongoing support required. We usually work through project-based delivery, monthly retainers, or a mix of both, depending on what makes the most sense for the business.

Because AI automation is rarely one-size-fits-all. Two businesses may both want an AI assistant, but the complexity, integrations, and business impact can be completely different. We prefer to understand your needs first, then provide a clear proposal with defined deliverables.

Security and privacy are built into how we design solutions. We use secure data transmission, work with reputable providers, and structure projects with GDPR awareness in mind. Your business data remains your data, and we can discuss specific compliance or hosting requirements during the consultation.

Launch is only the beginning. We typically support testing, refinement, and ongoing optimisation after deployment so the system performs well in real-world use. That can include updates, prompt improvements, workflow changes, and support for your team.

Start by contacting us through the website or by email at [email protected]. We will review your goals, discuss where automation could help most, and outline the best next steps with no obligation.